Conflict is a prevalent problem for nearly all supervisors and managers. Studies show that dealing with conflict can consume up to 20% of a manager’s time each day. This course provides tools and techniques that serve to enhance the positive aspects of conflict (creativity, self-awareness) while minimizing the negative (divisiveness, anger, apathy.) Through the use of assessments and skills practice, participants will develop new skills to help them deal with the challenges of conflict management.
- Conflict styles
- Conflict options
- Conflict resolution strategies
- Practical exercise designed to build these crucial skills
This is a two day class.
No classes are currently scheduled. Please contact us to inquire about availability or booking an on-site class.